Phone app sign-in concept for BankID, a digital identity service.

Before and after comparison

Wide buttons, less noise

I cut text and wrote what is expected of you to progress in the BankID app.

Every button has been stretched to full width. For easier touch.

Sign-in, quick, and easy

Use your face or finger to sign straight into BankID without having to fill in your social security number and password. That's easier, and quicker. Every time.

Or you can sign-in as before. With your social security number and password.

Social security number

What is a social security number in Norway? Is it the date that I'm born? It's easy to misunderstand, especially if you're new to the place.

Your social security number is your unique ID. The ID verifies that you're a Norwegian citizen.

The ID is made up of 11 numbers. Your birth date that consist of 6 numbers (day day, month month, year year) and your personal number that consist of 5 numbers.

So that became the helper text to the social security number field.

Speech to text

What if you could say the numbers of your social security number out loud and have that written into the field? Speech to text is nice to have. Added!

On it's own, your social security number isn't sensitive information.

Words are important

Putting descriptive words on components in a user interfaces is a task that's often pushed to the end of development. Or it's not done at all. That makes me sad.

All of the words in all the tiny components like buttons is what tells me, your user, what's going to happen when I tap or click on that button in the user interface of your product or service.

Words and visuals in a user interface help me understand how all the things in your product work, and even more importantly, why and when they don't work.

What does it mean to go back in the case of logging into BankID?

Do I get taken back to the app home?

Do I go back to the screen I came from previously?

Do I go to a totally different screen?

If I tap on the button and the whole process is cancelled and I'm brought back to the home screen, the button could say exactly that. Perhaps I'll write a page on whether an action that takes you somewhere should be a button or link, and why, another time. Only one thing is certain, it always depends.